EasyRequest is a software that guides users through the process of submitting their requests to IT.
EasyRequest manages logical access requests, as well as requests for IT devices (such as phones, sockets, laptops, and so on)
EasyRequest was designed for a better user experience. We understand the difficulties a final user has in making demands for IT resources, such as: access to data or applications, Network Folders, document management systems, as well as for personal productivity devices.
While designing the EasyRequest front-end, we made sure that “NON-IT” users found it simple and easy to use. Requesting IT resources is not a simple task for business users, and most of the time they do not provide all the information that administrators or IT staff need to process their requests.
Users will be able to insert appropriate requests, approve them through specific workflows, and keep track of them for audit purposes.
The challenge of access management systems is to make business users communicate with IT administrators or systems. The former know, from a business standpoint, what type of access is required to perform their duties; the latter know how to technically provision systems and applications. EasyRequest has been thought to overcome these problems.
What makes EasyRequest unique and simple is its integration with the most common Identity Governance systems. This means that the business user who is either inserting or authorizing a request knows at all times the recipient’s existing access and entitlements. Entitlements are expressed in non-technical terms so business users understand exactly what they are requesting, as well as the risks they are running because of existing permissions.